As our childhood friends on Sesame Street might say, this week's Telogical Talk is brought to you by the Number 7.
In 2005, Verizon Fios became the first large cable & telecom provider to offer fiber Internet. Soon after, “fiber” became synonymous with fast speeds and superior service. Because of this, service providers often find it difficult to win and save customers when fiber is involved. But doing so is possible; the first key is realizing that not all fiber is the same.
In the telecom industry where customers are constantly switching providers to get the best value, having the right competitive data can make all the difference. That’s where 3rd party competitive intelligence vendors, or virtual CI teams, earn their living. These six benefits of virtual CI teams are why every cable and telecom provider should consider enhancing their team with one.